Grievance Redressal

1. Grievance Officer & Contact Details

In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer for AWIE are published below:

2. How to Submit a Grievance

For questions, complaints, order issues, service concerns, or policy-related matters, customers can send an email to:

awielabs@gmail.com

Subject Line Format: Grievance / Support – [Your Order ID or Project ID]

Please include the following details to help us investigate and resolve your concern quickly:

• Full Name & Contact Email/Phone
• Order ID, Invoice Number, or Project Reference
• Detailed description of the grievance or technical issue
• Relevant unboxing video, photos, or documents where applicable

3. Redressal Mechanism & Timelines

• Acknowledgement: All grievances received will be acknowledged within 48 hours with a unique tracking ticket reference.
• Resolution Target: AWIE endeavours to resolve all consumer complaints and grievances within 1 month (30 days) from the date of receipt.