Refund & Cancellation Policy

1. Technology Services

Before development begins, cancellation may be considered according to the applicable quotation/project agreement.

Once development or other billable work has started, refunds may be adjusted for work already completed, committed resources, third-party expenses (such as API credits, domain/hosting costs), and other applicable project costs.

2. Student Projects

Student projects are generally limited to a maximum project value of ₹10,000, subject to scope, feasibility, and AWIE approval.

Cancellation after work begins may result in charges for work already performed and non-recoverable expenses. A change in student requirements or college submission deadlines does not automatically create a right to a full refund.

3. AWIE Products

Refunds and returns for AWIE-developed products are governed by the specific product page and the AWIE Product Service & Repair Policy.

4. AWIE Store Electronics Components

AWIE Store operates on a direct buy-and-sell model for hardware components. Electronic component sales are final with no money-back guarantees or returns for:

• Change of mind or preference
• Incorrect product or sub-variant selection
• Improper handling, incorrect wiring, or user circuit damage
• Customer ordering wrong quantities or parts

If an item is physically damaged in transit or an incorrect product was dispatched, contact AWIE at awielabs@gmail.com with order details and unboxing proof within 7 days of delivery for a replacement assessment.

5. Unboxing Evidence

For damaged, defective, incomplete, or incorrect orders, AWIE may request a continuous, unedited unboxing video showing the package, shipping label, packaging, and product.

Note: This requirement assists in rapid claims processing with logistics partners and does not limit statutory rights available under applicable law.

6. Refund Processing Timeline

Approved refunds will generally be processed through the original payment method (or another mutually agreed payment method).

Once initiated, refunds typically take 5 to 7 business days to reflect in the customer's account, depending on the payment provider or banking institution.