Product Service & Repair Policy
Effective Date: August 2026 · Applicable to AWIE-Developed Hardware & IoT Products
1. Scope of Coverage
This policy applies to proprietary products developed, engineered, or branded by AWIE, including AWIE IoT companion devices (such as GEM Buddy), specialized hardware modules, and custom electronic products.
2. Service & Maintenance Model
Unless a specific product documentation or written agreement explicitly states otherwise, AWIE products are provided under a paid Service & Repair model rather than a general commercial warranty.
AWIE offers technical diagnostics, component servicing, firmware updates, and repair services to maintain device functionality.
3. Service & Diagnostic Charges
Service and repair charges are determined upon device inspection and may include:
- Replacement hardware components & sensors
- Technical labor & diagnostic testing
- Shipping and handling costs where applicable
AWIE will provide a detailed cost estimate prior to carrying out chargeable repairs.
4. Third-Party Components
Where AWIE products incorporate third-party components (such as displays, microcontrollers, or power cells), any manufacturer warranties applicable to those specific parts will be passed through to the extent possible.
5. Requesting Product Service
To request inspection or service for an AWIE product, email awielabs@gmail.com with your Device ID, purchase details, and a description of the issue.
Nothing in this policy limits statutory remedies that cannot legally be excluded under applicable consumer laws.